HHCAHPS

US Health Care Research Corporation is a CMS approved vendor to administer the HHCAHPS Survey and submit survey results to the Data Warehouse.

At US Health Care Research we have over 20 years of experience conducting patient experience and satisfaction surveys for healthcare agencies throughout the United States, providing meaningful insights and actionable strategies to improve HHCAHPS scores.

A copy of the HHCAHPS Survey can be downloaded from HERE.

QUALITY ASSESSMENT AND PERFORMANCE IMPROVEMENT (QAPI)

Implementation of a Quality Assessment and Performance Improvement (QAPI) program should be a top priority for hospices. An effective QAPI program is a critical strategic management tool for guiding improvements in your service and care, and overall operations. Plus, good QAPI program will ensure an easier transition to future mandatory reporting of quality data. US Health Care Research’s methodologies and tools provide hospices with actionable data to guide your QAPI program and prepare for public reporting.  Click here to learn more about our easy-to-read reports.

QUALITY REPORTING WHILE SAVING 10-30%

In the face of multiple priorities and limited resources, US Health Care Research acts as a strategic partner with home health care agencies providing benefits that ensure federal compliance and an average cost savings of 10 to 30%.

US Health Care Research will organize the HHCAHPS Survey results in a way that will help your agency to implement a strategy that will allow you to:

• Improve your Medicare reimbursement rates,
• Improve your benchmark scores, and…
• Increase referrals. questions or concerns regarding their care.

EASY-TO-READ REPORTS

US Health Care Research excels in creating easy to follow graphical reports and presentations.

US Health Care Research prides itself in not only presenting information, but in creating and explaining the value of research and creating actionable strategies from the new knowledge and analysis prepared by its staff.

Our monthly dashboard reports will track whether or not your agency is consistently satisfying its patients at an acceptable level and identify the factors responsible for changes in patient satisfaction scores.

Our user friendly reporting portal gives you access to your agency’s reports with a simple click.  Your portal will be designed to help you meet the specific goals and objectives you have established for your agency.

Utilizing the HHCAHPS quality improvement solutions from US Health Care Research you’ll receive:

• HHCAHPS Performance Dashboard Report – Provides a snapshot view for administrators to quickly and easily identify whether or not the agency is on track to meeting its improvement objective and goals.
• HHCAHPS Quality Report – In-depth report that identifies trends in patient satisfaction scores and utilizes USHC’s proprietary quality improvement tool SatMap™ to generate significant insight into the specific areas where an agency can focus their efforts in order to improve patient satisfaction.
• Comment Report – Categorizes patient comments to identify positive or negative comments.  Email alerts will be sent to an agency identifying patients that require immediate follow-up.
• Performance Information Portal – Comprehensive, user friendly online reporting system.  Reports can be viewed and downloaded from any type of computer, Internet browser, smart phone, or iPad/tablet.
• Customer Service/Performance Consultation – A dedicated account manager will be assigned to each HHA to assist the agency in understanding survey results.
• Training and Support – Account manager with an introduction training session with each agency to inform users how to upload patient data files and how to access and interpret their reports.